Help / FAQ

Order Status

When will my backorder arrive?
	Items on backorder are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will contact you and be able to ship the item.

My Account

How do I create an account?

Click the "Register" link at the top right side of our site.
Then simply follow the prompts to complete setting up your account.
The information you provide is NEVER sold to any other company and is kept completely private.
Please view our Privacy Policy for more information.

How do I edit my account information?

Click the "My Account" link at the top right hand side of our site to edit your account information.

How much is my shipping charge?

Shipping is automatically calculated prior to submitting your payment information.
Simply add items to your cart and proceed to the Checkout page.
There you will be offered Shipping Method choices and their prices.

What should I do if I forgot my password ?

Click Here to retrieve your password and enter your email address. We will send an email to you with your password.

How do I return my product?

Please click here for more information on returning an item.

What should I do if I received the wrong product.?

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

International Shipping

What are my payment choices?
	During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.
When will my order ship and what are my shipping charges?
	Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.

Guarantees

Low Price Guarantee
	It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!
Privacy Policy
	We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.
Security
	This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

Pricing and Billing

What if I have a question on my charges.
	Click the "My Account" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
What if I need a copy of my receipt/invoice.?
	Click the "My Account" link at the top right hand side of our site to print invoices.
When will my credit appear on my account?
	Credits usually take 7-10 business days from the time we receive your item(s).
When will my credit card be charged?
	Your credit card will be charged within 24 hours prior to shipment of your item(s).

Buyer's Guide

How do I find my product?
	To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.
How do I navigate the site?
	To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.
How do I use a coupon?
	After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.

Additional Support

How do I contact you?
	Please click here for our company contact information.